Introduction:
This Shipping and Delivery Policy outlines how products and course materials purchased from Define Digital Institute will be delivered. It applies to both physical items (like study materials) and digital products (like online courses or e-books). Please review the policy carefully to understand our shipping, delivery, and handling practices.
1. Shipping of Physical Products (Books, Study Materials, Kits)
- Shipping Methods:
- Physical items such as books, printed study materials, or any physical kits ordered through our platform will be shipped via reliable courier services (e.g., DTDC, Blue Dart, India Post, etc.).
- We strive to ensure that all items are delivered securely and on time.
- Processing Time:
- All orders will be processed within 2 to 3 business days of receipt of payment. Orders will be dispatched based on product availability.
- If an item is out of stock or there are any delays, you will be informed via email or phone within 24 hours.
- Shipping Locations:
- We ship to locations across India. If you are based outside India, please contact us for information about international shipping options and additional charges.
- We do not ship to P.O. Box addresses or areas that are difficult to access.
- Delivery Time:
- Delivery times vary depending on your location and the courier service. Estimated delivery times are as follows:
- Within Mumbai: 3-5 business days
- Within India (Outside Mumbai): 5-7 business days
- Delivery times may be longer during peak seasons or due to unforeseen circumstances (e.g., natural disasters, national holidays).
- Delivery times vary depending on your location and the courier service. Estimated delivery times are as follows:
- Shipping Charges:
- Shipping fees are calculated based on the size, weight, and delivery location of the products you order. Shipping charges will be displayed at checkout.
- Free shipping may apply for certain products or promotional offers, in which case you will be notified at checkout.
- Tracking Your Order:
- Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment’s progress.
- You can track your order on the courier company’s website using the tracking number provided.
- Missing or Damaged Items:
- If your order is damaged or missing items, please contact our customer service team at su*****@de***********.in or call 7738515223 within 48 hours of receiving the shipment. We will investigate the issue and provide assistance.
- If you receive a defective item, we will arrange for a replacement or refund as per the terms of our Refund Policy.
2. Delivery of Digital Products (Online Courses, E-books, etc.)
- Delivery Methods:
- For digital products such as online courses, e-books, or downloadable study materials, the delivery will be made immediately upon successful payment via email or access to our online portal.
- Access to online courses will be provided through a unique login ID and password. You will receive an email with instructions to access your course material on our platform.
- E-books or downloadable materials will be sent to the provided email address as a download link or will be available directly in the student portal.
- Access to Digital Products:
- After purchase, your online course will be available instantly in the student dashboard on our website.
- You will receive a confirmation email with login credentials or a direct link to download the purchased digital material.
- For e-books, you will be provided with a downloadable file format (PDF, EPUB, etc.), or a link to view the content.
- Technical Requirements:
- To access digital content, ensure that you have the necessary software (e.g., PDF readers, video players) and a reliable internet connection.
- If you encounter any technical issues in accessing the digital materials, you can contact our support team at su*****@de***********.in, and we will assist you promptly.
- Refunds for Digital Products:
- Due to the nature of digital products, once they are downloaded or accessed, we do not offer refunds. However, if you face technical difficulties in accessing the material, please reach out to us, and we will assist you in resolving the issue.
- If the product is faulty or not as described, we will provide a replacement or a partial refund, as per our Refund Policy.
3. General Shipping and Delivery Terms
- Incorrect or Incomplete Address:
- Please ensure that your delivery address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by customers.
- In case of an incorrect address, please contact us immediately for rectification. Additional charges may apply for re-shipping.
- Unsuccessful Delivery Attempts:
- If the courier service is unable to deliver the package due to reasons such as unavailability of the recipient, incorrect address, or any other reason, they will make one or more follow-up attempts to deliver the order.
- If the delivery cannot be completed, the order may be returned to us, and we will notify you about the status. You may need to pay additional shipping charges for re-delivery.
- Force Majeure:
- Define Digital Institute is not responsible for delays in shipping or delivery caused by factors beyond our control, including but not limited to weather events, natural disasters, public holidays, strikes, or any other force majeure event.
4. Contact Us:
If you have any questions or concerns about the Shipping and Delivery of your products, please feel free to contact us at:
- Phone: 7738515223
- Email: su*****@de***********.in
- Customer Support Hours: All days except Sunday (9 AM to 7 PM)